// Legal
Privacy Policy
Last updated: June 2026
NEOSSION ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect information you provide directly to us, including: name, company name, email address, phone number, and country when you submit an inquiry or contact form; email address when you subscribe to our newsletter or request a product catalogue download; and any design files, specifications, or other materials you share with us for manufacturing purposes. We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and time spent on pages.
2. How We Use Your Information
We use the information we collect to: respond to your inquiries and provide quotations; process and fulfil manufacturing orders; send you product catalogues, updates, and marketing communications (with your consent); improve our website and services; comply with legal obligations; and protect against fraud and unauthorized use. We will never sell your personal information to third parties.
3. Email Communications
When you provide your email address to download our product catalogue or subscribe to our newsletter, you consent to receive occasional product updates and industry news from NEOSSION. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at info@neossion.com. We use your email solely for business communication and do not send spam.
4. Design & Intellectual Property Protection
Any design files, technical drawings, specifications, or proprietary information you share with NEOSSION for manufacturing purposes are treated as strictly confidential. We implement technical and organizational measures to protect your intellectual property. Design files are stored securely and are only accessible to authorized production staff directly involved in your project.
5. Cookies & Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. We use: essential cookies (required for the website to function); analytics cookies (to understand traffic patterns via Google Analytics); and preference cookies (to remember your settings). You can control cookie settings through your browser preferences.
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with: trusted service providers who assist in operating our website and conducting our business (subject to confidentiality agreements); and legal authorities when required by law. All third-party service providers are contractually obligated to keep your information confidential.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Inquiry and order records are retained for 7 years for business and legal compliance purposes. Newsletter subscription data is retained until you unsubscribe. You may request deletion of your data at any time.
8. Your Rights
Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; withdraw consent for marketing communications; and request a copy of your data in a portable format. To exercise any of these rights, please contact us at info@neossion.com.
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
NEOSSION is based in Guangzhou, China. If you are accessing our website from outside China, please be aware that your information may be transferred to and processed in China. By using our website, you consent to this transfer. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
11. Children's Privacy
Our website and services are intended for business use only and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: info@neossion.com | Phone: +86 138 0000 0000 | Address: No. 2 Longquan West Road, Shiling Town, Huadu District, Guangzhou, China 510850.
Questions About Your Data?
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